Everyone I dealt with was courteous and friendly. However, what was originally quoted to me as a 30 minute appointment turned into an hour and 45 minute wait due to a backlog of waiting customers and adding a safety inspection to finalize my car registration. As a new VA resident, the need for the safety inspection wasn't entirely clear to me and the rationale behind this could have been explained in more detail. Update (2018-01.30) I received a call from a manager who explained the safety inspection in more detail. It seems my concerns about situation were largely due to a lack of information from the Virginia DMV. He clarified the types of inspections that are required and offered me a 10% discount on the price they quoted me to address a problem that caused my car to fail the safety inspection. I had already scheduled an oil change with another shop right by my house, and it included a free safety inspection as part of the service. They noted the same issues as AAT but indicated that (while it was something I should fix as soon as was financially feasible) they didn't feel it was grounds for failing my car. Update (2018-02.22) After receiving several quotes regarding the issues with my car, I took it to a third shop. They double checked to make sure all the issues I mentioned actually needed to be fixed and ultimately came down on the side of the problems being less egregious. However, they wouldn't commit to whether or not they thought my car would pass inspection as it stood.
Thank you for your business and your review. We apologize if your wait time was longer than expected. Please let us know if there is anything else we can do for you.
- Advanced Auto Tech